Engagely NAVNxt: For the future-ready Revenue Cycle Management BPOs

An IVR maze without human intervention and the next big thing for RCM BPOs

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In healthcare, the process for providers to get payments from payers can be a labyrinth of complications and delays. To tackle this challenge, providers turn to Revenue Cycle Outsourcing companies that handle the entire billing-to-collection process from the payer. However, complexity in healthcare billing processes and limitations of traditional IVR navigation system can negatively impact the overall efficiency of RCM BPOs.

This can further result in

Huge call volumes at the payer BPO

Prolonged wait times for the agents

Huge penalty to RCM companies due to the errors in manual entry

Agent dissatisfaction and lesser productivity

High operational costs

Delayed payments to providers

Your path to ‘seamlessly navigate and streamline this process’ starts here
Introducing a new engagement model where Engagely's Voice bot acts as a digital-twin and handles the ‘end-to-end call’. It interacts with IVR in real-time to save Time and Cost of Engagement.
Here’s how NAVNxt reduces Human (agent’s) Involvement in the IVR Navigation

 90-100%

Reduction in human (agent) involvement in Stage 1 & Stage 2

40-75%

Improvement in agent productivity in Stage 4, resulting in faster claim processing & expedited payments to providers

45-55%

Overall Increase in the number of calls handled by the agents

Want to know how IVR Navigation Automation for Revenue Cycle Outsourcing can help your business?
The perks of Engagely Voice Bot within Revenue Cycle Management framework
Automates End to End Call Handling:
From dialing the payer agent to holding the call, and from responding to the payer's queries to finally validating and extracting info from the call, the Voice bot takes care of it all. It reduces manual efforts with improved claims accuracy.
Disposition      Automation:
The Voice bot listens to the live conversation between the agents and accurately records the details as notes with timestamps. These notes are then verified by the agent and submitted to the system. 
Resource Optimization:
The Voice bot efficiently manages call handling, IVR navigation, and disposition, streamlining these processes through automation. This results in resource optimization by automating repetitive tasks.
Data Analytics and Reporting:
Engagely provides real-time data analysis capabilities, allowing RCM teams to track key performance indicators, identify trends, and make data-driven decisions
Data Security:
The Voice bot comes with robust security features to safeguard sensitive patient and financial information, ensuring HIPAA compliance and data protection.
Automated Transcriptions:
The 100% call audit gives better visibility of each interaction between the BPO agents. This helps in gaining actionable insights and make data driven decisions
Why Engagely
Seamless Integrations with workflow Systems
Faster Deployment with No-Code
Proprietary NLP Engine
Robust Knowledge Base
Enterprise-Grade Security
Real-time Analytics
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The voice bot is intelligent enough to dynamically adapt to changes in the conversation flow and respond accordingly, in contrast to the traditional IVR system.

This streamlines the intricate RCM process by automating laborious tasks, saving time, improving agent satisfaction and productivity, expediting reimbursements to providers, and reducing costs throughout your organization.
NaVNXT Drives 3X Faster Payments to Hospitals